Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern access to and use of the ChinaCareHub platform, website, and related services (collectively, the "Platform").

By accessing or using the Platform, users agree to be bound by these Terms and all applicable laws and regulations.

If a user does not agree with these Terms, the user must discontinue use of the Platform.

2. Platform Nature and Scope

ChinaCareHub is an informational, coordination, and healthcare access facilitation platform for international users seeking healthcare-related information and healthcare access resources in China.

The Platform may provide:

• General healthcare system information
• Hospital and healthcare institution information
• Healthcare access guidance
• Administrative and logistical support information
• Healthcare access and process overviews
• International healthcare navigation resources

ChinaCareHub does not:

• Practice medicine
• Operate healthcare facilities
• Employ healthcare professionals for clinical care purposes
• Provide medical advice
• Provide medical diagnosis
• Provide treatment recommendations
• Provide emergency healthcare services

All healthcare services are independently provided by third-party healthcare institutions and healthcare professionals.

3. No Healthcare Provider Relationship

Use of the Platform does not create:

• A healthcare provider relationship
• A clinical care relationship
• A fiduciary relationship

between ChinaCareHub and any user.

All healthcare-related decisions remain solely the responsibility of the user and qualified healthcare professionals.

4. Informational Purposes Only

All content provided through the Platform is for general informational and educational purposes only.

Platform content should not be interpreted as:

• Medical advice
• Clinical guidance
• Treatment recommendations
• Healthcare guarantees
• Professional legal or financial advice

Users should independently verify healthcare-related information and consult qualified professionals before making healthcare, travel, financial, insurance, or legal decisions.

5. Third-Party Healthcare Providers

Healthcare institutions, hospitals, insurers, transportation providers, accommodation providers, and other third-party organizations referenced on the Platform operate independently from ChinaCareHub.

ChinaCareHub does not endorse, certify, warrant, or guarantee any healthcare provider, healthcare institution, treatment, healthcare service, or medical technology listed or referenced on the Platform.

ChinaCareHub is not responsible for:

• Treatment decisions
• Treatment suitability
• Treatment results
• Healthcare quality
• Clinical outcomes
• Scheduling availability
• Healthcare provider availability
• Treatment timelines
• Visa approvals
• Travel authorizations
• Insurance coverage decisions
• Third-party pricing changes
• Third-party policies or operations

Any agreements, communications, scheduling arrangements, consultations, or transactions between users and third-party providers are conducted independently between those parties.

ChinaCareHub is not a party to third-party healthcare services or agreements.

6. User Responsibilities

Users are responsible for:

• Evaluating healthcare options independently
• Verifying healthcare information
• Consulting qualified professionals
• Maintaining valid travel documentation
• Obtaining visas or travel authorization where required
• Understanding insurance coverage limitations
• Complying with local laws and regulations
• Making independent healthcare decisions

Users agree not to rely solely on Platform content when making healthcare-related decisions.

7. Platform Availability

ChinaCareHub may modify, suspend, restrict, or discontinue any part of the Platform or its services at any time without prior notice.

ChinaCareHub does not guarantee:

• Continuous Platform availability
• Uninterrupted access
• Error-free operation
• Availability of specific services or content

Platform features, healthcare information, hospital availability, and operational arrangements may change without notice.

8. Acceptable Use

Users agree not to:

• Violate applicable laws or regulations
• Misrepresent identity or affiliation
• Submit false or misleading information
• Attempt unauthorized access to the Platform
• Interfere with Platform operations or security
• Use the Platform for unlawful, fraudulent, or abusive purposes
• Copy, scrape, or commercially exploit Platform content without authorization
• Engage in abusive, harassing, fraudulent, or harmful conduct toward the Platform, its personnel, or other users

ChinaCareHub reserves the right to restrict or terminate access for violations of these Terms.

9. Intellectual Property

Unless otherwise stated, Platform content, branding, structure, design, text, graphics, and original materials are owned or licensed by ChinaCareHub and protected by applicable intellectual property laws.

Third-party trademarks, hospital names, institutional names, and referenced materials remain the property of their respective owners.

Users may not reproduce, distribute, modify, or commercially use Platform materials without prior written permission unless otherwise permitted by law.

10. Privacy and Data Handling

Use of the Platform is also governed by the ChinaCareHub Privacy Policy and Cookie Policy.

ChinaCareHub does not collect, process, or store medical records, diagnostic reports, treatment histories, or healthcare-related documents through the Platform.

The Platform does not provide channels for users to upload medical records or submit clinical inquiries.

Personal information handling is governed by the applicable privacy policies published on the Platform.

11. International Use

Users accessing the Platform from outside the People's Republic of China are responsible for compliance with applicable local laws and regulations in their jurisdiction.

ChinaCareHub makes no representation that Platform content or services are appropriate, lawful, or available in all jurisdictions.

12. Disclaimer of Warranties

The Platform and all content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied.

To the fullest extent permitted by applicable law, ChinaCareHub disclaims all warranties, including but not limited to:

• Accuracy
• Completeness
• Reliability
• Availability
• Fitness for a particular purpose
• Non-infringement

ChinaCareHub does not guarantee that the Platform will always be secure, uninterrupted, or free from errors or harmful components.

13. Limitation of Liability

To the fullest extent permitted by applicable law, ChinaCareHub shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:

• Use of the Platform
• Reliance on Platform content
• Third-party healthcare services
• Healthcare decisions
• Travel arrangements
• Visa outcomes
• Insurance disputes
• Third-party actions or omissions
• Platform interruptions
• Technical failures

Use of the Platform is at the user's own discretion and risk.

In no event shall the aggregate liability of ChinaCareHub for all claims, damages, or losses arising under or related to these Terms or use of the Platform exceed the amount paid by the user to ChinaCareHub for the specific Platform service in question, or one hundred US dollars (USD $100), whichever is lower.

14. Indemnification

Users agree to indemnify and hold harmless ChinaCareHub, its operators, affiliates, personnel, contractors, and service providers from claims, liabilities, damages, losses, or expenses arising from:

• User misuse of the Platform
• Violation of these Terms
• Violation of applicable laws or regulations
• User interactions with third-party providers

15. Modifications to These Terms

ChinaCareHub reserves the right to modify or update these Terms at any time without prior notice.

Updated versions become effective upon publication on the Platform.

Continued use of the Platform after updates constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the People's Republic of China.

17. Language Versions

These Terms may be translated into multiple languages for informational purposes.

In the event of any inconsistency, conflict, or interpretation difference between translated versions, the English version shall prevail.

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall remain in full force and effect.

19. Contact

If you have questions regarding this document, please contact:

Email: info@chinacarehub.com